Today, enterprise success and business performance rely on technology and depends on the IT infrastructure and its performance. But the management of increasingly complex IT environments is not easy. Service Level Agreements are tighter, user requirements are expanding and IT managers face pressure to achieve everything with fewer resources.
There are a few things you can do to make life easier :

• Get up to the minute, accurate performance, capacity and availability information across your enterprise assets- and ideally for both applications and infrastructure
• Establish a Service Management Framework to ensure your IT Operational Processes are aligned. The most common framework is ITIL (Information Technology Integrated Library) which covers areas such as Change and Configuration Management, Performance and Capacity Management and Service Level Reporting.

ASP.be operates since 2003 under a light ITIL mode for all our customers.
"Light" ITIL means we are leveraging ITIL Process and Management procedure to the benefit of our customers without taking the full burden of the ITIL framework. By doing so our flexibility and the creativity of our engineers remains a major asset to our customers.
Within ASP.be, we have the same operational challenges that you face and we have implemented quality processes and monitoring services to drive down operational costs whilst improving service delivery. Our engineers can pass on first hand operational experience to your teams.

Our services in this area include:
Server Management
We can manage your server computing environment and oversee changes.
This service covers:

• Implementation of the operating system environment
• Patch analyses and installation
• Design and configuration of file system layout
• Configuration of network services
• Implementation of system administration tools
• User and group administration
• Definition and management of print spoolers
• Configuration of network devices such as terminal servers
• Kernel tuning
• Log file administration
• Preventative maintenance scheduling and fault detection
• Performance and Capacity Management

Database Administration
ASP.be can identify, plan and implement database maintenance tasks, to provide database security, performance integrity and availability.
This service includes:

• Regular database housekeeping
• Health Checks
• Patching and Tuning
• Regular service reporting
• Troubleshooting to identify and relieve sudden performance bottlenecks
• DBA interventions of any kind upon customers’ requests.

Security Management
Security Administration is essential to ensure the confidentiality and integrity of your network.
Security administration must ensure that the following aspects are maintained:

• Availability
• Integrity
• Privacy

These principles are applied to the network, operation system, database and application and require appropriate policies, procedures and tools.
ASP.be can provide services to cover these areas including host and network security design, implementation, operational management and monitoring with escalation procedure and this on a 7 by 7 24 by 24 basis.

Storage Management
Storage management encompasses data protection via a combination of centralised disk arrays, storage area networks, backup and recovery as well as Life Cycle Management Solutions.
ASP.be can help you select, design, implement and manage storage management solutions. We use the latest storage technology from SUN, Storagetek, EMC, HP, HDS, Symantec and other world leading products.
Importantly, you get accurate and flexible data storage and archiving, which is key to long term storage management.

System and Network Management and Monitoring Services
In this environment, application Quality of Service must be maintained, to ensure that your applications are dependable, consistent and secure. Fault detection and root cause analysis are critical to achieving availability of the infrastructure and an as low as possible down time. We provide these services through the deployment of enterprise management and monitoring tools.
With effective implementation strategies, these tools manage:

• Operating systems (UNIX, Windows and Linux )
• Network infrastructure
• Databases (Oracle, MS SQL),
• Internet and mail servers 
• Backup and Recovery
• Integration with numerous third party monitoring tools.
• Help Desk functionality that delivers thorough Incident, Problem, Configuration, Change and Release Management