Field Service Engineer

About the job

Looking for a job where you can both shine in your IT-skills and make a difference to other people? Then you’ve come to the right place!

Advanced Service Provider (ASP) is a growing and dynamic IT company with about 50 employees. We provide IT managed services to our clients with a select range of solutions. We provide IT infrastructure, server, storage, networking, and cloud solutions. Our clients include Sodexo, Brussels Airlines, Interparking, Trafic…  In addition, we have been an official implementation and consulting partner of ServiceNow in Belgium for over 5 years. 

Tasks and responsibilities

A role as Field Service Engineer is essential for successful installation, maintenance, troubleshooting, and repair of technical equipment or systems at customer site(s). This role demands technical proficiency, adept problem-solving, and effective customer communication to deliver exceptional service and support.

  • Be customer-centric and solution driven, addressing their questions, concerns, and technical field inquiries.
  • Travel or be located to customer site to install and set up technical equipment or systems
  • Diagnose and troubleshoot technical issues that arise and initiate appropriate corrective actions
  • Replace defective components and repair systems to minimize downtime
  • Keep accurate records of all service activities, including maintenance tasks, repairs, and customer interactions
  • Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advice in field services.

How do you qualify for this position?


  • Passionate about IT and not afraid to roll up the sleeves
  • Good communication skills in English + Dutch and/or
  • Customer oriented and a team player who likes to share knowledge with others
  • Good understanding of computer systems, mobile devices, and other technology products
  • Constant craving for new technologies and trends!
  • You are a dynamic, highly motivated, and stress-resistant problem-solver


  • Familiarity with remote desktop applications and support software
  • Practical experience with ticketing (incident/service request), Windows/Linux environments, Active directory (OU, reset password,…), DNS, DHCP,…
  • Already accumulated knowledge of the ITIL framework
  • Open to becoming the best babyfoot player to beat your colleagues

Why should you join ASP?

We are a growing company, you can grow with us !

We consider that continuous training is vital

You will receive formal and informal training to become a certified ServiceNow & Platform Developer within a few months. Continuous training is key to your career success and your further growth in our organization. This includes exchanging knowledge with colleagues/customers, and the ServiceNow community, attending Servicenow and technologies conferences in Europe and USA.

Small is beautiful

We are a 50 people company based in Brussels, with remote offices in Sri Lanka. We operate on a project mode or resource sharing and we focus our work on delivering successful projects and creating high client satisfaction.

Innovation drives us all

Technology is fast-moving and our strategy is to be pioneer in technologies that we select after careful analysis. Our team builds deep knowledge in the identified technologies and develops innovative products. To see an example of things we do, click here.

Our company culture is filled with #GoodEnergy

ASP offices are open, dynamic spaces designed to foster creativity and collaboration. Remote work is part of our working model. We host regular breakfast events where our employees share knowledge and we organize fun company events. We value hard work, strong communication and the ability to approach challenges with flexibility and good humor.

Our proposition

  • Dynamic, open-minded & fast-growing working environment with supportive colleagues
  • A personalized development plan tailored to your interests, fostering continuous growth of your knowledge and personal development. Regularly reviewed to guide you towards becoming an Infrastructure/Cloud/Network Engineer
  • Permanent contract of indefinite duration & full-time job
  • Fringe benefits: transport reimbursement, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance
  • Holidays: 20 statutory holidays + 6 ADV
  • After work events

Are you interested?

Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to Eveline & Kaat at

Interview procedure


We will review your application and get back to you as soon as possible.


This is followed by a first online screening with HR, then feedback is forwarded internally if positive we schedule a second interview with our technical colleagues.


If you are convinced and so are we, we will make you an offer to join us.


Proposal accepted? Great! We look forward to a lasting cooperation.

ASP is an IT service provider with 50 employees. We deliver IT services within a selected range of products. We offer IT infrastructure solutions (on premise, in the cloud) and ITSM cloud software. A few years ago, we started a partnership with ServiceNow, the world leader in Cloud-based Service Management and workflow automation.

+32 2 895 46 00

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