ITIL is the most common framework when you establish a Service management framework to ensure your IT operational processes are aligned. ITIL stands for Information Technology Infrastructure Library. ITIL covers areas such as Change and Configuration Management, Performance and Capacity Management and Service Level Reporting.
Since 2003 we operate under a light ITIL model for all our customers. “Light” ITIL means we leverage ITIL Process and Management procedures to the benefit of our customers without taking the full burden of the ITIL framework. By doing so, we assure the flexibility and creativity of our engineers because this is a major asset for our customers.
Within ASP, we have the same operational challenges you face and we have implemented quality processes and monitoring services to drive down operational costs whilst improving service delivery. Our engineers can pass our hands-on operational experience and best practices to your teams.