A look in the life of a ServiceNow Consultant at ASP


David NowForum London 2016 “As a new recruit at ASP I’m constantly learning about ServiceNow and all its aspects.” – David

I was really excited when I was told that I could go to London and experience the NowForum event which was going to take part on the 27th of October. We need to keep up with the innovations in the market at ASP and going to IT seminars and events is our way of doing that. My colleague Jef went to the ServiceNow event in Amsterdam.

Inspiring keynotes and hands-on labs at the NowForum London

It was going to be my first ServiceNow event I would ever attend and I didn’t know exactly what to expect. Arriving there I was surprised by how organized it was and the amount of effort they’ve put into it, to get the maximum experience out of it.

During breakfast I met other enthusiastic ServiceNow customers, partners and affiliates. This was a great opportunity to exchange experiences with the ServiceNow product.

After breakfast, we were invited to the Plenary room where the opening session would start. I rushed to the front row to make sure I would get a good view of the stage. I realized during the presentation that I was the only non-speaker sitting at the front row. Thanks to that, I managed having a 1 on 1 conversation with Dave Wright, who happens to be the Chief Strategy Officer of ServiceNow.

NowForum London 2016 - Plenary room

During this session, there were a couple of speakers who talked about experiencing the Service Revolution and about the qualities of using the ServiceNow platform. They also imitated an incident workflow to show the ease of use and efficiency of the applications.
After the welcome session, there was an option to choose between further sessions of various topics or going to the Hands On Labs where visitors could get a firsthand experience of the access control rules or the analytics & reporting side of the instance.

There were a lot of booths where partners and service providers could present their products. It was at that moment that I realized how enormous ServiceNow is and the limitlessness of the platform. For every application size a company was present (even plugins of the platform).

When the morning sessions were done, I went to demo centers where I could ask questions about topics I wanted to know about to a ServiceNow employee. Also I attended demonstrations about specific topics. This was extremely helpful for me to close the gaps I had when learning about the platform.

The afternoon consisted of testimonials and there were also some extra features that the platform provides discussed. There was also the choice to go to another set of Hands On Labs to get practical experience.

At the end of the day I was able to say goodbye and to share contact information with all the people I’ve met throughout the day.
I had a great time at this event. I’ve met a lot of interesting people and expanded my ServiceNow knowledge immensely. I would recommend everyone going there because it’s a unique experience that gives you a lot of insight about ServiceNow.

A deep dive into the ServiceNow platform at the System Administration training

The following week I joined the ServiceNow System Administration training course which took place in the Windsor Marriott hotel in London. The training took 3 days and covered all the required material to become a ServiceNow certified system administrator.

We were in a small class of 14 people. The course covered:

  • User Interface
  • User Administration
  • Data Management
  • Automation Platform
  • Application Administration

Being in a small group gave us the ability to ask all the questions we had about the platform or other useful information. The course instructor had a broad knowledge of all the different functions of ServiceNow. During the course he shared a lot of useful information and best practices with us.

If you want to know more about ServiceNow, you can contact us.

If you are interested in starting a career at ASP and become a ServiceNow consultant or developer than have a look at our career page.

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