Webinar: Customer Service Management for B2B Demo – Create an Amazing Customer Experience

What you’ll learn:

Effortless Self Service 

• Discover the Customer Service Portal and its features such as Knowledge Management, Service Catalog and Case Creation.
• See how to display to each customers it’s assets.
• Explore how Customer Contact’s can follow his case progress through Notifications and further interact with the support agent until validating the solution provided, and eventually fill in a Survey.
• Have an Intelligent conversation with Virtual Agent (Chatbot) leveraging AI and Machine Learning to Create and Update a Case, check Cases Status,  or request to talk to a live agent. 

Enabling Efficient Customer Agent Experience through CSM workspace

• We will show how CSM workspace increases your customer agent productivity.
• See Customer Service Agent’s ability to work on this case and resolve it quickly with full view on case context, back-end information and customer support case history.

We’ll also delve into the omni-channel capabilities of ServiceNow CSM, demonstrating how agents can provide a seamless and consistent experience across channels like Email, Portal and Virtual Agent.

Target Audience

• B2B Service Operation Managers 
• Contact Center managers 
• Customer success and support managers 
• Anyone looking to improve customer experience and self-service capabilities 

Register now and learn how ServiceNow can help you:

• Reduce customer effort and frustration
• Increase agent productivity and satisfaction
• Deflect simple cases and free up resources
• Gain valuable insights into customer behavior
• Deliver a seamless and consistent omnichannel experience

Don’t miss this opportunity to see ServiceNow in action and answer your burning questions to our experts.

📅 28 March, 2024
🕚 11:00 – 11:50 CET
📍 Online