© ASP 2021 | Humaniteitslaan 228,1190 Brussels | TVA/BTW: BE 0473 384 348
About the job
After an in-house introduction of our operation, tools, and processes, you will be guided in taking on typical first-line support tasks within real operational end-user Service Desk.
Tasks and responsibilities
As a Junior Service Desk Engineer, you will:
- Serve as the first point of contact for customers seeking technical assistance over the phone, email and walk-in
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Transfer unresolved issues to your 2nd line support colleagues
- Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise
How do you qualify for this position?
Must-have
- Completed an IT degree or already had IT Support experience or developed a strong interest in IT Support
- Good communication skills in French and/or Dutch combined with English
- Customer oriented and a team player who likes to share knowledge with others
- Good understanding of computer systems, mobile devices, and other technology products
- Familiarity with remote desktop applications and support software
- Constant craving for new technologies and trends!
- You are a dynamic, highly motivated, and stress-resistant IT professional
Nice-to-have
- Practical experience with ticketing (incident/service request), Windows/Linux environments, Active directory (OU, reset password,…), DNS, DHCP,…
- Already accumulated knowledge of the ITIL framework
- Open to becoming the best babyfoot player to beat your colleagues
Why should you join ASP?
We are a growing company, you can grow with us !
We consider that continuous training is vital
You will receive formal and informal training to become a certified ServiceNow & Platform Developer within a few months. Continuous training is key to your career success and your further growth in our organization. This includes exchanging knowledge with colleagues/customers, and the ServiceNow community, attending Servicenow and technologies conferences in Europe and USA.
Small is beautiful
We are a 50 people company based in Brussels, with remote offices in Sri Lanka. We operate on a project mode or resource sharing and we focus our work on delivering successful projects and creating high client satisfaction.
Innovation drives us all
Technology is fast-moving and our strategy is to be pioneer in technologies that we select after careful analysis. Our team builds deep knowledge in the identified technologies and develops innovative products. To see an example of things we do, click here.
Our company culture is filled with #GoodEnergy
ASP offices are open, dynamic spaces designed to foster creativity and collaboration. Remote work is part of our working model. We host regular breakfast events where our employees share knowledge and we organize fun company events. We value hard work, strong communication and the ability to approach challenges with flexibility and good humor.
Our proposition
- Dynamic, open-minded & fast-growing working environment with supportive colleagues
- A personalized development plan tailored to your interests, fostering continuous growth of your knowledge and personal development. Regularly reviewed to guide you towards becoming an Infrastructure/Cloud/Network Engineer
- Permanent contract of indefinite duration & full-time job
- Fringe benefits: transport reimbursement, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance
- Holidays: 20 statutory holidays + 6 ADV
- After work events
Are you interested?
Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV to and motivation letter to Eveline on hr@asp.be or apply directly by filling out the form below.
Interview procedure
1.
We will review your application and get back to you as soon as possible.
2.
This is followed by a first online screening with HR, then feedback is forwarded internally if positive we schedule a second interview with our technical colleagues.
3.
If you are convinced and so are we, we will make you an offer to join us.
4.
Proposal accepted? Great! We look forward to a lasting cooperation.
ASP is an IT service provider with 50 employees. We deliver IT services within a selected range of products. We offer IT infrastructure solutions (on premise, in the cloud) and ITSM cloud software. A few years ago, we started a partnership with ServiceNow, the world leader in Cloud-based Service Management and workflow automation.
