ServiceNow Implementation.

Transform your enterprise with the ServiceNow® Now Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

ServiceNow assistance that suits your requirements

Processes should be an enabler to fast and satisfactory service, not a burden or administrative overhead. Agility and speed are critical to growth and success. Too often, people are exposed to all the complexity of siloed processes, systems and departments. Service departments need to be the departments of NOW instead of “no”. The ServiceNow platform is an enabler for this transformation in your organization.

Increased employee productivity

ASP and ServiceNow can help to increase employee productivity by providing employees with a self-service portal where they can access the IT services they need, such as password resets and software installs. Free up IT staff to focus on more strategic tasks.

Our approach.

Phase 1 : Initiation

A successful implementation is the result of a fruitful collaboration between you and ASP. Understanding your challenges and agreeing on key metrics to define success are the goal of the initiation phase. The outcome here is that the project team is ready to deep-dive in discovery workshops to define the process and agree on how to implement them. The joint team, you and ASP can plan together the steps to reach the project outcome. and people are informed of what is expected from them and how this contributes to the common goal of the organization.

Phase 2 : Agreement

We hold workshops per process. Processes are Incident, Request, Catalog, Change, Problem. We align with the ITIL processes this will not be a surprise. The goal of the workshops is to explain and show what ‘out of the box’ comprises and going into the details. The result of this phase, which we call the agreement phase, is that the implementation team is ready to start configuring the ServiceNow instance of the customer.

Phase 3 : Configuration

In this phase we start implementing. The previous agree phase resulted in user stories to be worked on by the implementation team. Of course, It will come as no surprise that we use ServiceNow as the technology to keep track of the stories, organized by epics and themes. During the implementation we stick to the principle of avoiding customization, being defined as “developing custom code to change the out-of-the-box functionalities of the platform”. Sometimes the line between configuration and customization can be perceived as a very fine one.
Ending this configuration phase results in the organization being ready to start user acceptance testing.

Phase 4 : Transition

In this phase we transition from configuration to go-live. Well, actually we go one step further. The days right after go-live, we foresee an extended presence of our team to assist our customer in providing this post go-live support. “I am not able to login”, “Where is that report again?” are typical issues we get during the first days after the roll-out. A key element in the successful usage and further rollout of the ServiceNow platform is the knowledge available internally at the customer.

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Products.

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Expertise

ASP is known by its clients for its broad expertise which is supported by an agile and competent team. Our team consists of certified architects, system engineers, project engineers, project managers and certified ServiceNow consultants and developers.

Certified Engineers & ServiceNow Consultants

Continuous training is key to our employee’s career success and further growth in our organization. This includes participation to formal training and to conferences in Europe and USA.

Support 24/7

ASP offers managed services on your or our IT infrastructure, including 24/7 monitoring, backup & restore services, application operations, disaster recovery & business continuity solutions. We take care that your business is up and running 24/7.

Scalability & Flexibility

We want to enable increased scalability and flexibility on infrastructure resources to provide increased customization and control at a lower overall price.