ServiceNow Implementation.

Transform your enterprise with the ServiceNow® Now Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

ServiceNow assistance that suits your requirements

Processes should be an enabler to fast and satisfactory service, not a burden or administrative overhead. Agility and speed are critical to growth and success. Too often, people are exposed to all the complexity of siloed processes, systems and departments. Service departments need to be the departments of NOW instead of “no”. The ServiceNow platform is an enabler for this transformation in your organization.
Improved IT Service Management (ITSM)
Improve your ITSM by providing a single, centralized platform for managing all IT services. Improve efficiency, reduce costs, and improve customer satisfaction.
Increased employee productivity
ASP and ServiceNow can help to increase employee productivity by providing employees with a self-service portal where they can access the IT services they need, such as password resets and software installs. Free up IT staff to focus on more strategic tasks.
Reduced costs for your business
Reduce costs by automating IT tasks, such as password resets, virtual machine (VM) creation and software installs. This can free up IT staff to focus on more strategic tasks, and it can also help to reduce the number of IT incidents.
Reduced risks
Optimize resource allocation by automating tasks and eliminating silos. This leads to improved risk management through compliance with regulations and security best practices.

Our approach.

Phase 1 : Initiation

A successful implementation is the result of a fruitful collaboration between you and ASP. Understanding your challenges and agreeing on key metrics to define success are the goal of the initiation phase. The outcome here is that the project team is ready to deep-dive in discovery workshops to define the process and agree on how to implement them. The joint team, you and ASP can plan together the steps to reach the project outcome. and people are informed of what is expected from them and how this contributes to the common goal of the organization.

Phase 2 : Agreement

We hold workshops per process. Processes are Incident, Request, Catalog, Change, Problem. We align with the ITIL processes this will not be a surprise. The goal of the workshops is to explain and show what ‘out of the box’ comprises and going into the details. The result of this phase, which we call the agreement phase, is that the implementation team is ready to start configuring the ServiceNow instance of the customer.

Phase 3 : Configuration

In this phase we start implementing. The previous agree phase resulted in user stories to be worked on by the implementation team. Of course, It will come as no surprise that we use ServiceNow as the technology to keep track of the stories, organized by epics and themes. During the implementation we stick to the principle of avoiding customization, being defined as “developing custom code to change the out-of-the-box functionalities of the platform”. Sometimes the line between configuration and customization can be perceived as a very fine one.
Ending this configuration phase results in the organization being ready to start user acceptance testing.

Phase 4 : Transition

In this phase we transition from configuration to go-live. Well, actually we go one step further. The days right after go-live, we foresee an extended presence of our team to assist our customer in providing this post go-live support. “I am not able to login”, “Where is that report again?” are typical issues we get during the first days after the roll-out. A key element in the successful usage and further rollout of the ServiceNow platform is the knowledge available internally at the customer.


Provide robust services that ensure efficiency and quick incident/request resolution.
Operate and manage your IT on-premise or cloud infrastructure. Minimize user disruption and automate service request fulfillment.
Enhance your understanding of the IT landscape and improve decision-making
Automate requests, proactively address issues, and deliver seamless experiences.
Strengthen the autonomy of your employees and support them, regardless of location.
Effectively manage risk and reinforce compliance throughout the entire business.
A specific challenge? Contact us now!

Work with us and discover our

ASP is known by its clients for its broad expertise which is supported by an agile and competent team. Our team consists of certified architects, system engineers, project engineers, project managers and certified ServiceNow consultants and developers.
Certified Engineers & ServiceNow Consultants
Continuous training is key to our employee’s career success and further growth in our organization. This includes participation to formal training and to conferences in Europe and USA.
Support 24/7
ASP offers managed services on your or our IT infrastructure, including 24/7 monitoring, backup & restore services, application operations, disaster recovery & business continuity solutions. We take care that your business is up and running 24/7.
Scalability & Flexibility
We want to enable increased scalability and flexibility on infrastructure resources to provide increased customization and control at a lower overall price.

They trust us.

Let’s do it together.