ASP Introduces an Ansible CMDB Connector for ServiceNow
Keeping your CMDB aligned with the reality of your servers is critical, but often time-consuming. Our Ansible Connector bridges that gap by linking your Ansible Automation Platform or AWX instance directly to ServiceNow. With no agents to install and no extra firewall rules to manage, it fetches detailed facts from your inventories and maps them to the right CMDB classes. As a result, a reliable, secure, and scalable synchronization that gives your IT teams accurate visibility.
Summary
This light connector will connect to your Red Hat Ansible Automation Platform or AWX instance, let you select the Ansible inventories you want to synchronize, find Linux and Windows hosts and populate each fact on the right ServiceNow CMDB classes and attributes.
Key Features
1. Automated Ansible facts synchronization between Red Hat Ansible Automation platform or AWX with your ServiceNow CMDB.
Synchronize Linux and Windows servers facts into ServiceNow CMDB. Schedule facts gathering on your AAP or AWX instance and this connector will import them directly in your ServiceNow CMDB.
Include network adapters, storage devices, and IP addresses, operating system versions, installed packages, running services etc. This ensures the CMDB remains accurate, real-time, and aligned with the true state of your infrastructure.
2. Out-of-the-Box Integration Templates
Simplify deployment with pre-configured templates that require minimal configuration. Get up and run quickly without complex development or external tools.
3. Secure and Credential-Minimized Integration
Machine credentials remain securely managed on the AAP or AWX side.
The connector uses a limited-scope, read-only API token.
4. Easy to configure
No user to be created or configured on your machines, no agents to be installed, no firewall rules to manage.
Ansible does the discovery (fact gathering, very light playbook to be scheduled) and ServiceNow calls the AAP or AWX api.
5. Standard ITSM Subscription Compatibility
Built to operate fully within a standard ServiceNow ITSM subscription. No ITOM Discovery, SAM Pro, or additional ServiceNow modules are required.
6. Dedicated Guided Setup and Error Recovery
Includes a guided setup for first-time configuration and automatic fallback/reset mechanisms to handle synchronization errors, ensuring reliability and self-recovery without admin overhead.
7. High Performance and Scalable Design
Efficient architecture ensures low latency and high data throughput, capable of processing thousands of CIs with support for batched API calls and transformation via the Robust Transformation Engine (RTE).
8. Purpose-Built for Ansible Users
Focused exclusively on Ansible Automation Platform or AWX users, making it the ideal lightweight connector for server-based environments that don’t require full-spectrum ServiceNow ITOM capabilities.
Who is that for?
- This solution is ideal for organizations leveraging Red Hat Ansible Automation Platform or AWX to manage their infrastructure, but lacking a ServiceNow ITOM Discovery license.
- IT operations teams and CMDB owners looking for an easy, secure way to synchronize facts from Linux and Windows servers directly into the ServiceNow CMDB, without deploying agents, creating firewall rules, or exposing credentials.
- Ansible users who want a lightweight and cost-effective integration that works seamlessly with standard ITSM subscriptions and avoids the complexity of full ITOM deployments.
Prerequisites:
- Ansible Automation Platform (2.4+), or AWX (17.1+)
- A ServiceNow instance (Washinton DC or later)
- Read-only API token configured in Ansible for secure access
Contact and Support
For assistance with installation or configuration, please refer to the Intune Connector documentation or reach out to ServiceNow support for further guidance.