© ASP 2021 | Humaniteitslaan 228,1190 Brussels | TVA/BTW: BE 0473 384 348
The job
Together with your team, you are responsible for the operational management of the infrastructure of the clients assigned to you. You provide our clients with operational support (1st line). Helping customers with support is a normal task to start the job; the more experienced you get the more complex your task will become.
Tasks and responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the 2nd line support
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise
- Remaining up to date with technology evolutions and making sure your knowledge remains ahead of the curve
- Gain experience, become an expert in your field and guide your colleagues with their complex technical questions
- Be part of our 24×7 support team
How do you qualify for this position?
At ASP we are looking for motivated and energetic colleagues and not just a list of skills; however experience with the following would be ideal:
You will need the following skills:
- You have a bachelor degree in IT or you have an equivalent experience
- You have good communication skills in English and Dutch or French (or both)
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Methodical, organized and client oriented
- Work in a team as well as independently
- Take the client’s needs into consideration and you are a good communicator
- You are skilled in creating and enhancing high quality rated as-build documentation, implementation procedures and processes.
- A real problem solver and you have an eye for details
- Stress resistant and you are not afraid of a fast-paced environment.
Passion and motivation are key to your success
Why should you join ASP?
We are a growing company, you can grow with us !
We consider that continuous training is vital
You will receive formal and informal training to become a certified ServiceNow & Platform Developer within a few months. Continuous training is key to your career success and your further growth in our organization. This includes exchanging knowledge with colleagues/customers, and the ServiceNow community, attending Servicenow and technologies conferences in Europe and USA.
Small is beautiful
We are a 50 people company based in Brussels, with remote offices in Sri Lanka. We operate on a project mode or resource sharing and we focus our work on delivering successful projects and creating high client satisfaction.
Innovation drives us all
Technology is fast-moving and our strategy is to be pioneer in technologies that we select after careful analysis. Our team builds deep knowledge in the identified technologies and develops innovative products. To see an example of things we do, click here.
Our company culture is filled with #GoodEnergy
ASP offices are open, dynamic spaces designed to foster creativity and collaboration. Remote work is part of our working model. We host regular breakfast events where our employees share knowledge and we organize fun company events. We value hard work, strong communication and the ability to approach challenges with flexibility and good humor.
Our proposition
Permanent contract, with a competitive salary + variable plan and extra-benefits. We offer you a dynamic work environment with smart colleagues in a growing company and clients with exciting challenges. Our management team encourages individual growth and will give you the opportunity to be and develop yourself.
Are you interested?
Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV to and motivation letter to Eveline on hr@asp.be, specifying the position you are applying for.
ASP is an IT company with about 50 employees. We provide our customers with IT services around a range of selected solutions. From our experience as a Managed Services provider, we started our collaboration with ServiceNow based on the ITSM-solutions. Since a few years we are an official implementation and consulting partner of ServiceNow in Belgium.
