Webinar: Customer Service Management for B2B Demo – Create an Amazing Customer Experience

Get rid of frustrating customer interactions and clunky service portals.

This 28 March 2024, join us for a live, interactive and inspiring webinar where we’ll showcase the power of ServiceNow in transforming your B2B customer experience.

What you’ll learn:

Effortless Self Service

  • Discover the Customer Service Portal and its features such as Knowledge Management, Service Catalog and Case Creation.
  • See how to display to each customers it’s assets.
  • Explore how Customer Contact’s can follow his case progress through Notifications and further interact with the support agent until validating the solution provided, and eventually fill in a Survey.
  • Have an Intelligent conversation with Virtual Agent (Chatbot) leveraging AI and Machine Learning to Create and Update a Case, check Cases Status,  or request to talk to a live agent. 

Enabling Efficient Customer Agent Experience through CSM workspace

  • We will show how CSM workspace increases your customer agent productivity.
  • See Customer Service Agent’s ability to work on this case and resolve it quickly with full view on case context, back-end information and customer support case history.

We’ll also delve into the omni-channel capabilities of ServiceNow CSM, demonstrating how agents can provide a seamless and consistent experience across channels like Email, Portal and Virtual Agent.

Target Audience

  • B2B Service Operation Managers 
  • Contact Center managers 
  • Customer success and support managers 
  • Anyone looking to improve customer experience and self-service capabilities 

Register now and learn how ServiceNow can help you:

  • Reduce customer effort and frustration
  • Increase agent productivity and satisfaction
  • Deflect simple cases and free up resources
  • Gain valuable insights into customer behavior
  • Deliver a seamless and consistent omnichannel experience

Don’t miss this opportunity to see ServiceNow in action and answer your burning questions to our experts.

Contact Us