Get rid of frustrating customer interactions and clunky service portals.
This 28 March 2024, join us for a live, interactive and inspiring webinar where we’ll showcase the power of ServiceNow in transforming your B2B customer experience.
What you’ll learn:
Effortless Self Service
- Discover the Customer Service Portal and its features such as Knowledge Management, Service Catalog and Case Creation.
- See how to display to each customers it’s assets.
- Explore how Customer Contact’s can follow his case progress through Notifications and further interact with the support agent until validating the solution provided, and eventually fill in a Survey.
- Have an Intelligent conversation with Virtual Agent (Chatbot) leveraging AI and Machine Learning to Create and Update a Case, check Cases Status,
Enabling Efficient Customer Agent Experience through CSM workspace
- We will show how CSM workspace increases your customer agent productivity.
- See Customer Service Agent’s ability to work on this case and resolve it quickly with full view on case context, back-end information and customer support case history.
We’ll also delve into the omni-channel capabilities of ServiceNow CSM, demonstrating how agents can provide a seamless and consistent experience across channels like Email, Portal and Virtual Agent.
Target Audience
- B2B Service Operation Managers
- Contact Center managers
- Customer success and support managers
- Anyone looking to improve customer experience and self-service capabilities
Register now and learn how ServiceNow can help you:
- Reduce customer effort and frustration
- Increase agent productivity and satisfaction
- Deflect simple cases and free up resources
- Gain valuable insights into customer behavior
- Deliver a seamless and consistent omnichannel experience
Don’t miss this opportunity to see ServiceNow in action and answer your burning questions to our experts.
📅 28 March, 2024
🕚 11:00 – 11:50 CET
📍 Online