Ansible Connector for ServiceNow.

Automatically sync Ansible facts into your ServiceNow CMDB.

Our Ansible Connector bridges that gap by linking your Ansible Automation Platform or AWX instance directly to ServiceNow. With no agents to install and no extra firewall rules to manage, it fetches detailed facts from your inventories and maps them to the right CMDB classes. As a result, a reliable, secure, and scalable synchronization that gives your IT teams accurate visibility.

1. Automated ansible facts synchronization between Red Hat Ansible Automation platform or AWX with your ServiceNow CMDB.

Synchronize Linux and Windows servers facts into ServiceNow CMDB. Schedule facts gathering on your AAP or AWX instance and this connector will import them directly in your ServiceNow CMDB.

Include network adapters, storage devices, and IP addresses, operating system versions, installed packages, running services etc. This ensures the CMDB remains accurate, real-time, and aligned with the true state of your infrastructure.

2. Out-of-the-Box Integration Templates

Simplify deployment with pre-configured templates that require minimal configuration. Get up and run quickly without complex development or external tools.

3. Secure and Credential-Minimized Integration

Machine credentials remain securely managed on the AAP or AWX side.
The connector uses a limited-scope, read-only API token.

4. Easy to configure

No user to be created or configured on your machines, no agents to be installed, no firewall rules to manage.
Ansible does the discovery (fact gathering, very light playbook to be scheduled) and ServiceNow calls the AAP or AWX api.

5. Standard ITSM Subscription Compatibility

Built to operate fully within a standard ServiceNow ITSM subscription. No ITOM Discovery, SAM Pro, or additional ServiceNow modules are required.

6. Dedicated Guided Setup and Error Recovery

Includes a guided setup for first-time configuration and automatic fallback/reset mechanisms to handle synchronization errors, ensuring reliability and self-recovery without admin overhead.

7. High Performance and Scalable Design

Efficient architecture ensures low latency and high data throughput, capable of processing thousands of CIs with support for batched API calls and transformation via the Robust Transformation Engine (RTE).

8. Purpose-Built for Ansible Users

Focused exclusively on Ansible Automation Platform or AWX users, making it the ideal lightweight connector for server-based environments that don’t require full-spectrum ServiceNow ITOM capabilities.