Intune Connector Premium for ServiceNow.

The Intune Connector is designed to integrate Microsoft Intune with the ServiceNow platform, allowing customers to automatically synchronize computer and software information from Intune into the ServiceNow CMDB at less than 20 cents per device per month.

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This solution is ideal for organizations already using Microsoft Intune to manage their devices with only ServiceNow ITSM Standard Edition. Asset managers and IT administrators looking to populate Intune-managed computers and software into the CMDB.

The connector is optimized for ServiceNow instances, efficiently handling synchronization between Microsoft Intune environments and ServiceNow CMDB. Performance testing showed the solution can manage daily data imports with minimal impact on system resources. Import Set + Robust Transform Engine (RTE) ensures data is processed reliably, even for larger datasets.

Key features

1. Automated Data Sync Between Intune and ServiceNow CMDB

This feature enables seamless, automated synchronization of IT assets managed in Intune with the ServiceNow Configuration Management Database (CMDB). We include dedicated Intune data management with comprehensive synchronization of compliance status, enrollment state, management properties, security metadata, and user information, which is stored separately from standard CMDB lifecycle fields for improved data integrity and reporting flexibility.

2. Autopilot Integration

Get access to end-to-end tracking of devices from the moment they are procured, even before first use, and continue even when assets are retired.

3. Sync of iOS and Android devices

Expanded mobile coverage with sync of iOS and Android devices.

4. Dell Asset API integration

The latest version of our connector not only integrates Intune with ServiceNow but also supports Dell's public APIs, automatically enriching your laptop CIs with warranty, support, and manufacturer details for Dell Inc. customers. We include comprehensive warranty entitlement tracking with dedicated storage for all warranty types (INITIAL + EXTENDED), multiple extension cycles with individual start/end dates, different service level codes (ND, CB, CAR, etc.), and related list views on device CIs for complete warranty lifecycle visibility.

5. Dashboard Integration for Real-Time Visibility

Intelligent device retirement when removed from Intune with complete audit trail preservation for compliance.

Auto-retires devices removed from Intune automatically
Maintains full audit history without deleting records
Ensures lifecycle alignment between Intune and ServiceNow.

6. Cost-Effective and Easy-to-Implement Solution

Provides a centralized Dashboard within ServiceNow to monitor and validate the Intune to CMDB data flow. This dashboard enhances operational transparency and helps IT teams ensure data accuracy, integration health, and asset completeness in the CMDB without requiring custom reporting.

7. Standard ITSM Subscription Compatibility

Offers out-of-the-box templates that simplify the setup process, requiring minimal configuration. Reduces the need for extensive custom development or third-party integration tools. Accelerates deployment time, allowing organizations to quickly benefit from the solution.

8. Standard ITSM Subscription Compatibility

Compatibility with Standard ITSM Subscriptions. Designed to work within the constraints of a standard ITSM subscription without requiring premium features or add-ons. Allows organizations to leverage existing ServiceNow investments without needing to upgrade to more expensive subscription plans.