Azure CMDB Connector for ServiceNow.

The Azure CMDB Connector populates your ServiceNow CMDB with all your Azure resources. It connects to your Azure subscription, discover your running workloads (virtual machine, azure web or function app, ressource groups, AKS clusters, databases, network, load balancers, ip addresses … ) and maps them into the right CMDB classes and attributes.

Get your Azure resources in your ServiceNow instance for less than 25 cents / per device per month and improve your key ITSM processes (incident, problem, change) thanks to an accurate and complete CMDB. Try it for free for 30 days on non-prod instances. 

Key Features 

1. Automated Cloud Resource Synchronization 

Continuously synchronize your Azure resources with the ServiceNow CMDB.

The connector automatically imports configuration items (CIs)  as virtual machines, disks, network interfaces, public IPs, and resource groups, maintaining a real-time and accurate view of your cloud assets in your ServiceNow instance.

2. Out-of-the-Box Integration Templates 

Get started in minutes with ready-to-use mapping templates between Azure resources and CMDB classes.

Easily extend or customize them to fit your organization’s data model without any scripting required.

3. Secure and Agentless Integration 

No agents, no firewall rules, and no manual setups.

The connector communicates directly with Azure through secure REST APIs and OAuth2 authentication, using read-only permissions to ensure data protection and compliance.

4. Secure design 

The connector communicates directly with Azure using read-only permissions to ensure data protection and compliance. No Azure or ServiceNow data are saved elsewhere in the process.

5. Easy Configuration Wizard 

A guided setup assists administrators in authenticating to Azure, selecting resource groups to synchronize, and mapping metadata fields to CMDB attributes.

6. Standard ITSM Subscription Compatibility 

Fully compatible with a standard ServiceNow ITSM license.

No need for ITOM Discovery, Cloud Management, or additional Data Fabric modules.

7. Intelligent Error Handling and Auto-Recovery 

Built-in monitoring and retry mechanisms ensure resilience and stability.

In case of synchronization errors, the connector automatically retries and logs detailed diagnostics for quick resolution.

8. Scalable and High-Performance Design 

Optimized for large Azure environments.

Supports batched API calls, incremental updates, and data transformation via the Robust Transformation Engine (RTE), capable of synchronizing thousands of CIs efficiently.

9. Purpose-Built for Azure Environments 

Tailored for organizations leveraging Microsoft Azure as their primary cloud provider.

Ideal for hybrid IT teams looking to unify on-premises and cloud asset visibility without the overhead of full-scale ITOM Discovery.