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Field Service Engineer.

Zaventem, Belgium
Working type: On-site
Full-time
Junior

The job

A role as a Field Service Engineer is essential for the successful installation, maintenance, troubleshooting, and repair of technical equipment and systems at our customer, Brussels Airlines. This role demands strong technical expertise, problem-solving skills, and excellent customer communication to deliver outstanding service and support in a dynamic airport environment.

Tasks and responsibilities

As a Field Service Engineer, you will:

  • Be addressing customer questions, concerns, and technical field inquiries.
  • Work on-site at Brussels Airlines, splitting your time between office environments, the airport, and technical workshops, giving you exposure to a wide range of operational settings.
  • Collaborate with various stakeholders, including cabin crew, engineers, technicians, managers, and other airport staff, to ensure smooth operations and excellent service delivery.
  • Travel to customer locations to install, configure, and set up technical equipment and systems. A dedicated Brussels Airlines vehicle is available for transporting materials between sites.
  • Diagnose and troubleshoot technical issues, taking ownership of identifying and implementing appropriate corrective actions.
  • Replace defective components and perform repairs to minimize downtime and ensure operational continuity.
  • Keep accurate records of all service activities, including maintenance tasks, repairs, and customer interactions.
  • Build and maintain strong client relationships, becoming a trusted business partner for field service-related advice and support.
  • Work in close collaboration with the Field Coordinator and our Managed Services Team to ensure efficient planning, knowledge sharing, and high-quality service delivery.

How do you qualify for this position?

Must-have

  • Passionate about IT and not afraid to roll up the sleeves.
  • Good communication skills in English + Dutch and/or French.
  • Customer oriented and a team player who likes to share knowledge with others.
  • Good understanding of computer systems, mobile devices, and other technology products.
  • You have a driver’s license (Category B).
  • Constant craving for new technologies and trends!
  • You are a dynamic, highly motivated, and stress-resistant problem-solver.

Nice-to-have

  • Familiarity with remote desktop applications and support software.
  • Practical experience with ticketing (incident/service request), Windows/Linux environments, Active directory (OU, reset password,…), DNS, DHCP,…
  • Already accumulated knowledge of the ITIL framework.

Our proposition

  • Dynamic, open-minded & fast-growing working environment with supportive colleagues.
  • A personalized development plan tailored to your interests, fostering continuous growth of your knowledge and personal development.
  • Permanent contract – full-time job.
  • Fringe benefits: transport reimbursement, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance.
    Holidays: 20 statutory holidays + 6 ADV.
  • After work events & social activities.
Apply now

We are a growing company. You can grow with us.

We consider that continuous training is vital

You will receive formal trainings to become a certified and recognized expert in key technologies such as VMware, Microsoft Azure or Dynatrace that we support. Continuous training is key to your career success and your further growth in our organization. This includes formal training, exchanging knowledge with colleagues/customers, attending events and technologies conferences in Belgium and abroad.

Small is beautiful

We are a 70 people company based in Brussels, with remote offices in Sri Lanka. We operate on a project mode or resource sharing and we focus our work on delivering successful projects and creating high client satisfaction.

Innovation drives us all

Technology is fast-moving and our strategy is to be pioneer in technologies that we select after careful analysis. Our team builds deep knowledge in the identified technologies and develops innovative products.

Our company culture is filled with #GoodEnergy

ASP offices are open, dynamic spaces designed to foster creativity and collaboration. Remote work is part of our working model. We host regular breakfast events where our employees share knowledge and we organize fun company events. We value hard work, strong communication and the ability to approach challenges with flexibility and good humor.

Interested?

Do you think you fit the profile described above and have we made you enthusiastic? Please fill in this form or send your CV to and motivation letter to Eveline at hr@asp.be, specifying the position you are applying for.

Interview procedure.

1.

We will review your application and get back to you as soon as possible.

2.

This is followed by a first online screening with HR, then feedback is forwarded internally if positive we schedule a second interview with our technical colleagues.

3.

If you are convinced and so are we, we will make you an offer to join us.

4.

Proposal accepted? Great! We look forward to a lasting cooperation.